Telephone Befriending Service

Age Concern is the UK's largest organisation working for and with older peopleCare Line is a telephone befriending and support service for older people who experience loneliness and isolation in the community. We operate within Chesterfield, North East Derbyshire and Bolsover.

On this page:

What is Care Line?

Care Line is a community based telephone befriending & support service which provides a link to a trained volunteer up to three times a week.

This FREE service is for Older People who are socially isolated or lonely.

Care Line offers a friendly chat with someone who can summon help if it is required. Wherever possible we link service users with volunteers who share similar interests in the hope friendships can be formed.

Care Line can also be a way of helping an Older Person in a crisis e.g. someone recently bereaved, feeling depressed and unsure about the future, by giving emotional support during our Care Line involvement.

We have achieved the National Council Voluntary Organisations Mentoring & Befriending Approved Provider Standard Award.

Approved Provider Standard

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How Care Line can help you.

We are committed to making a difference to Older People’s lives, especially those who live alone and don’t have relatives or friends popping in to see them on a regular basis.

  • We can provide a friendly phone call up to three times a week from one of our team of committed volunteers. This can make all the difference to an Older Person who may be feeling lonely and isolated.
  • The Care Line Co-ordinator or volunteer can also direct the Older Person and their carers to reliable sources of up to date information and advice on a variety of topics e.g. welfare benefits and care in the community.
  • Referrals can be made by anyone e.g. Older Person, their family, friends, carers and health professionals.

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How we work

  • We do not charge for our services.
  • We do not disclose personal information other than with your permission.
  • All conversations are conducted in private.
  • We can take action on your behalf if you wish us to do so.
  • We can tackle any discrimination or prejudice that you may be facing.
  • Your interests are our number one priority.
  • Even if we can’t help you we can point you in the direction of someone who can.

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Care Line Operates

Monday - Friday Between 10 am and 1 pm.

Our address is:
Age Concern Chesterfield & District
South Lodge, Boythorpe Avenue,
S40 2BF

Tel: (01246) 273333


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